Before you begin the Canvas FAQ's, here is important information!
Basic Software Requirements to run Canvas
We recommend the latest version of Mozilla Firefox or Google Chrome. We recommend that you do not use Internet Explorer.
You will also need the latest version of Adobe Flash. You can see if you have the latest version here, or download Flash here (instructions for Firefox here). If you have Google Chrome, it will include the latest version of Flash.
Having issues with Canvas? Sometimes it helps to clear your cache.
Use your full campus email address. If you don't know your campus email address, find it in your CampusConnect account.
Your default password is your six digit student ID number.
Email your instructor within Canvas.
Contact the eLearning office for assistance. Email email@example.com or call 903-693-2004.
If you have just registered it will take a few hours for your course to appear on
Canvas. If you do not see your course after a few hours, contact the eLearning office.
Make sure your browser is the latest version available. Firefox (latest version) is the preferred browser. IE is troublesome. If your attachment is a large email file, it might take a while to load.
You will need to ask your instructor for permission to test at a remote Panola College official testing center or at another college or university.
Make sure you are on the page where you are having the error, and click on the Orange Help link within Canvas. It is located in the upper right-hand corner.
If you are using a recommended browser and still can't see your images, submit a Canvas
help ticket from the page with the error. (See previous question/answer.)
In the upper right-hand corner of your Canvas page click the link "Profile". Then click the Edit Profile link. Check the Change Password box, then you will be prompted to enter your new password.
Click the "Inbox" link to bring up your email. In the To: box, click the silhouette and choose your instructor's name. This will send the email to your instructor only.
Your instructor may give you extra attempts. Refer to your syllabus for his or her policy. To ask your instructor, you have to send an email within Canvas.
Have a suggestion for a frequently asked question and answer? Email firstname.lastname@example.org. We want to hear from you!