Compact with Texans

Panola College is a public, comprehensive community college committed to providing quality higher education, workforce development and continuing education programs. This commitment encompasses achieving excellence in the interrelated areas of associate degree, certificate and career education. The college's community service role is to meet the educational needs of the region by providing affordable access, quality instruction and service in a student centered environment.

Panola College strives to provide excellent quality education and services in an environment that is caring and friendly to all its constituents including students, faculty, staff, administration, alumni, parents and members of the community.

Internet Site: 
The College's Internet site will be user-friendly, easy to navigate and contain up-to-date information that is useful to the students/customers.  The site will offer key contact names, e-mail addresses, and phone numbers for customers seeking information about the College.  The site will clearly identify the date that information is updated.  The home page for Panola College is www.panola.edu.

Timely Service: 
College faculty and staff will respond to student/customer requests for information as close to the time of the request as possible.  Faculty and staff will update students/customers about unavoidable wait times and offer other options to meet their needs.  As class schedules are requested, a mailing list will be created and maintained.  Once the class schedules have been printed and become available, a schedule will be mailed to all those on the mailing list. The schedules are also available on-line.

Printed Information: 
Published information, brochures, catalogs, class schedules, and any other information printed and/or published by the College to promote the College or to inform the public about the College, will be published in a professional and timely manner and will be up-to-date and accurate.

Complaint Procedure:
Panola College seeks fair, just, and prompt solutions, when possible, to all complaints and grievances. Currently enrolled students wishing to discuss issues regarding student services, student life, student rights, and student obligations should do so through the Student Services office.   All academic and student services related complaints are to follow the policies and procedures outlined in the Panola College Student Handbook, the College Catalog, and/or the Panola College Board Policy Manual.   Each of these documents can be located on-line.

Employees who have concerns should discuss their concerns with their Supervisor, Division Director, or Director of Human Resources and follow the Complaint Procedure, Panola College Board Policy.

Individuals or groups external to the College who have concerns or complaints about a customer service issue should address the concern to the Director in the area involved.  If the issue is unresolved, the complaint should then be directed to one of the College Vice Presidents.  The Customer Service Representative may be contacted for issues unresolved at the department or Vice President Level or if the customer needs assistance in directing the complaint.  The College's Customer Service Representative and Title IX Coordinator is:

Micheal S. Edens
Director of Administrative Services 
Panola College
1109 West Panola Street
Carthage, TX 75633

Phone: (903) 693-2000
Fax: (903) 693-1122
Email: medens@panola.edu

Customer Service Performance Measures:
Annual surveys will be conducted to measure the student satisfaction with the services of the institution.